For a long time, Skype, QQ and WeChat have been convenient tools to exchange instant messages with clients and between our distributed development teams. Things just got a little messy, when we had to deal with different projects and clients at the same time. But not only long and mixed up message histories in different messaging platforms, but also growing security concerns led SHORELESS to look for alternative ways of instant messaging and collaboration.
While Slack is a viable option in many ways, our change management board did not embrace the idea of exchanging the dependence on external 3rd party services with another external 3rd party service.
That's why SHORELESS decided to go for a self-hosted collaboration platform based on the open-source Mattermost messaging system. SHORELESS Team was born in January 2017. After an internal three-months pilot phase combined with Signal for secure point-to-point voice calls, we now encourage all our clients to join our conversations at SHORELESS Team.
Dedicated project-related channels, a searchable chat history, as well as desktop and mobile apps for the most important operating systems are only some of the benefits of our new messaging strategy.